Additional Support
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Welcome to
Aura
Support
Response time: within 24 Hours
How can we help?
Tell us what you're experiencing and we’ll guide you to the right support. Select your issue type, add any notes, and share your contact details so a Peak specialist can reach out within 24 hours.
Please tell us what kind of help you need.
Heating Issues
Cooling Issues
Other Issues
Select Heating Issue
Pick one...
Heater/Furnace won't turn on
Warm air blowing instead of heat
Furnace keeps turning on and off
Burning or unusual smells from vents
Furnace is making loud or strange noises
Other heating issues (provide more info)
Additional Notes
Select Heating Issue
Pick one...
AC is running but not cooling
Ice forming on AC lines or unit
Water leaking from the indoor unit
AC is loud or making unusual noises
Weak airflow / some rooms not cooling
Other cooling issues (provide more info)
Additional Notes
Additional Notes
Name
Email
Phone
Please note:
Aura support is designed for Peak Aura customers who need help with installation, setup, or troubleshooting.
Looking for even faster support?
Peak
Club
members receive top-tier priority, annual credits, and no diagnostic fees.
click here to learn more >
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