Terms & Conditions

Effective October 26, 2026

These Terms govern your use of peakheatingcooling.com and any service, product, form, call or text message you request from Peak Heating and Cooling. Using the site or submitting a form means you accept these Terms as written. Please read them and keep a copy.

Agreement between you and Peak

peakheatingcooling.com (the "Site") is operated by Peak Heating and Cooling ("Peak," "we," "us"). Access to the Site is offered on condition that you accept these Terms without modification. Your use of the Site constitutes your agreement to all of them. If you do not agree, do not use the Site.

What we do

Peak installs, maintains and repairs heating, cooling, ventilation, electrical and indoor air quality systems for homes and businesses. Through this Site you can:

• Learn about our services and service areas
• Request an estimate or book a service appointment
• Buy filters and related products
• Contact us by form, phone, email or text
• Read guides and articles about HVAC, electrical and indoor air quality

Information, guides and articles on the Site are general in nature. They are not a substitute for an inspection or a written estimate, and nothing on the Site is a binding quote until Peak provides a written estimate.

Scheduling and estimates

Submitting a form or requesting an appointment is a request, not a confirmed booking. An appointment is confirmed only when Peak confirms it by phone, email or text. Prices, availability, promotional offers and service areas may change, and promotional offers are subject to the terms stated with the offer.

Electronic communications

Visiting the Site or sending email to Peak constitutes electronic communications. You consent to receive electronic communications from us, and you agree that any agreement, notice, disclosure or other communication we provide electronically satisfies any legal requirement that it be in writing.

Eligibility and age

You must be at least 18 years old to book service, make a purchase, apply for financing or opt in to text messages. If you are under 18, you may browse the Site only with the permission of a parent or guardian. Peak does not knowingly collect personal information from anyone under 13, online or offline.

Acceptable use

You are granted a non exclusive, non transferable, revocable license to access and use the Site in accordance with these Terms. You agree not to:

• Use the Site for any unlawful purpose or in any way prohibited by these Terms
• Damage, disable, overburden or impair the Site, or interfere with anyone else's use of it
• Attempt to obtain materials or information through any means not intentionally made available through the Site
• Scrape, harvest or collect information about other users
• Submit false, misleading or fraudulent information, including a phone number you are not authorized to use

Intellectual property

All content on the Site, including text, graphics, logos, images, photographs and software, and the compilation of that content, is the property of Peak or its suppliers and is protected by copyright, trademark and other laws. You agree to observe all copyright and proprietary notices and not to modify, publish, transmit, reverse engineer, sell, create derivative works from or otherwise exploit any content, in whole or in part. Peak content is not for resale. Your use of the Site grants you no ownership rights in any content, and no license to Peak's intellectual property except as expressly stated here.

Third party sites and services

The Site may link to websites operated by others. Those sites are not under Peak's control, and Peak is not responsible for their content, their changes or their privacy practices. Links are provided for convenience and do not imply endorsement.

Some features of the Site are delivered by third parties, such as scheduling, payment, financing, messaging and review platforms. By using those features you acknowledge that Peak may share the information needed to provide them, and that your use is also subject to the third party's terms.

If you connect a Peak account to a third party account, you consent to the resulting exchange of information under that third party's privacy settings. Do not use this feature if you do not want information shared that way.

International users

The Site is controlled and operated by Peak from the United States. If you access it from elsewhere, you are responsible for complying with local law, and you agree not to use Site content in any country or manner prohibited by applicable law.

SMS and text messaging terms

Program summary. Peak Heating and Cooling sends appointment reminders, technician arrival notices, service updates, and promotional offers to customers who opt in. Message frequency varies. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help. Carriers are not liable for delayed or undelivered messages. See our Privacy Policy for more information.

Opting in. You agree to receive SMS and MMS messages from Peak Heating and Cooling, including messages sent using automated technology where permitted by law, when you give us your mobile number and do any of the following: submit the chat widget form on our website after reviewing the SMS disclosure shown with it, check the SMS consent box where one is provided on a Peak form, text us first, or tell a Peak representative you want text updates. Where a consent box is used it is never pre-checked.

Consent is optional. Consent to receive text messages is not a condition of purchasing any good or service from Peak. You can book service, request an estimate and receive support without opting in.

Eligibility. You must be 18 or older and the account holder or authorized user of the mobile number you provide.

What we may send. Appointment reminders, scheduling confirmations, service updates, technician arrival notifications, service completion notices, and occasional promotional offers such as seasonal specials and discounts.

Sample messages.

• "Peak Heating and Cooling: your appointment is confirmed for Tue 3/4 between 8am and 10am. Reply STOP to opt out, HELP for help."
• "Peak Heating and Cooling: your technician Mike is on the way and should arrive in about 20 minutes. Reply STOP to opt out, HELP for help."
• "Peak Heating and Cooling: your estimate is ready. We'll call shortly to walk through it. Reply STOP to opt out, HELP for help."

Opting out. Reply STOP to any Peak text message at any time. We may send one final message confirming that you have been unsubscribed, after which you will receive no further texts unless you opt in again. Reply HELP for assistance, or contact us using the details below.

Frequency and cost. Message frequency varies with your appointments, service requests and account activity. Message and data rates may apply, as set by your mobile carrier and your plan. You are responsible for those charges.

Carrier liability. Mobile carriers are not liable for delayed or undelivered messages. Delivery may be affected by carrier network availability, device settings, service interruptions and other factors outside Peak's control. Peak does not guarantee that any message will be delivered, received or read within any particular timeframe.

Your opt-in data. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. See the Privacy Policy for full details on how we handle your information.

Changing numbers. If you give up or transfer a mobile number you gave us, tell us promptly so we do not message the new holder.

Consent to be contacted

By submitting a form on the Site, you give express consent to be contacted by Peak Heating and Cooling by phone call, email and, where you have opted in, text message at the contact details you provide, including by automated technology where permitted by law. Consent is not a condition of purchase. Submitting a form does not authorize the purchase of any good, service or product, and does not create a binding appointment until Peak confirms it.

To stop text messages, reply STOP. To stop marketing emails, use the unsubscribe link. To stop marketing calls, tell any Peak representative.

Payment and financing

Payment for services and products is due as stated in your estimate, invoice or order confirmation. Payments and financing applications are processed by third party partners under their own terms. Product orders are subject to availability, and we may cancel or correct an order if a price or description is listed in error.

Credit authorization

If you apply for financing, or request an estimate that includes financing options, you authorize Peak and its financing partners to obtain and use your credit report information for purposes related to providing services, determining estimate and financing options, and verifying your identity, in accordance with the Fair Credit Reporting Act.

This authorization may include a soft credit inquiry, which does not affect your credit score. A hard inquiry, which may affect your credit score, is made only if you submit a full financing application, and you will be told before that happens. You may decline financing at any time.

Disclaimer

The information, software, products and services on the Site may include inaccuracies or typographical errors, and changes are made to the information periodically. Peak and its suppliers may make improvements or changes to the Site at any time.

To the maximum extent permitted by law, all information, software, products, services and related graphics on the Site are provided "as is" without warranty or condition of any kind. Peak and its suppliers disclaim all warranties and conditions with regard to this material, including all implied warranties of merchantability, fitness for a particular purpose, title and non infringement.

This disclaimer applies to the Site. It does not limit any written warranty Peak provides for installed equipment or completed work, or any warranty that cannot be disclaimed under Michigan or Illinois law.

Limitation of liability

To the maximum extent permitted by law, Peak and its suppliers are not liable for any direct, indirect, punitive, incidental, special or consequential damages, or any damages whatsoever including damages for loss of use, data or profits, arising out of or connected with the use or performance of the Site, with any delay or inability to use the Site, with the provision of or failure to provide services through the Site, or otherwise arising out of the use of the Site, whether based on contract, tort, negligence, strict liability or otherwise, even if Peak has been advised of the possibility of such damages.

Some states do not allow the exclusion or limitation of liability for consequential or incidental damages, so the above may not apply to you. If you are dissatisfied with any part of the Site or with these Terms, your sole and exclusive remedy is to stop using the Site.

Indemnification

You agree to indemnify, defend and hold harmless Peak, its officers, directors, employees, agents and third parties from any losses, costs, liabilities and expenses, including reasonable attorney's fees, relating to or arising out of your use of or inability to use the Site or services, any content you submit, your breach of these Terms, your violation of the rights of a third party, or your violation of applicable law. Peak may, at its own cost, assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and you will cooperate in asserting any available defenses.

Dispute resolution and arbitration

Any dispute arising out of or relating to these Terms or your use of the Site will be resolved by binding individual arbitration, except that either party may bring an individual claim in small claims court.

Class action waiver

Arbitration under these Terms takes place on an individual basis. Class arbitrations and class, representative or collective actions are not permitted. The parties agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any putative class, collective or representative proceeding, including a private attorney general action. Unless both you and Peak agree otherwise, the arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding.

Governing law

To the maximum extent permitted by law, these Terms are governed by the laws of the State of Michigan, and you consent to the exclusive jurisdiction and venue of courts in Michigan for all disputes arising out of or relating to the Site that are not subject to arbitration. Use of the Site is unauthorized in any jurisdiction that does not give effect to all of these Terms.

Termination and access restriction

Peak may terminate your access to the Site and related services, in whole or in part, at any time and without notice, in its sole discretion.

General

No joint venture, partnership, employment or agency relationship exists between you and Peak as a result of these Terms or your use of the Site. Peak's performance of these Terms is subject to existing law and legal process, and nothing here limits Peak's right to comply with governmental, court and law enforcement requests relating to your use of the Site.

If any part of these Terms is found invalid or unenforceable, that part will be replaced by a valid, enforceable provision that most closely matches its intent, and the rest of the Terms remain in effect.

These Terms, together with the Privacy Policy, are the entire agreement between you and Peak with respect to the Site, and supersede all prior communications and proposals, electronic, oral or written, with respect to the Site. A printed version of these Terms and of any notice given electronically is admissible in judicial or administrative proceedings to the same extent as other business documents originally generated in printed form. The parties intend these Terms and all related documents to be written in English.

These Terms do not govern a signed service agreement, estimate or warranty document between you and Peak. If a signed document conflicts with these Terms, the signed document controls for that work.

Changes to these terms

Peak may change these Terms at its sole discretion. The most current version supersedes all previous versions, and the effective date at the top shows when it last changed. Continuing to use the Site after a change means you accept the updated Terms.

Contact us

Peak Heating and Cooling
4665 Broadmoor Ave SE #120
Grand Rapids, MI 49512

Contact us here: https://www.peakheatingcooling.com/about-us/contact-us
Email: web@peakheatingcooling.com
Phone: (616) 207-3434

See also our Privacy Policy.